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THE LEKALI TREKKS EXPEDITION AND ADVENTURE PVT LTD
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Frequently Asked
Questions

Find answers related to tours, flights, bookings, travel guides, website support, payments, login, signup, checkout, and more.

Quick Answers

Popular Questions

Everything you need to know before booking your next adventure.

Travel & Tours

We offer trekking, tours, and adventure travel packages across Nepal including Everest, Annapurna, Pokhara, Chitwan, Mustang, and Lumbini.
Yes. Most trekking packages include TIMS cards and required national park permits. We'll handle all the paperwork for you.
Absolutely! Travelers can customize itinerary, hotels, transportation, and activities according to their preferences. Just let us know your requirements.
The best seasons are spring (March–May) and autumn (September–November) when the weather is stable and views are crystal clear.

Flights & Tickets

Yes. We provide domestic and international flight booking assistance for travelers visiting Nepal. We'll confirm availability and handle the booking.
Our support team will assist you with rescheduling, airport transfers, and itinerary adjustments if needed. We're here to help.
Yes. For STOL mountain flights (Lukla, Jomsom), the limit is typically 10 kg checked + 5 kg hand carry. We'll advise you on your specific route.

Cost & Payments

We accept cards, bank transfers, eSewa, Khalti, Fonepay, and international online payments. All transactions are secure and encrypted.
No. All costs and inclusions are clearly mentioned before checkout and booking confirmation. We believe in complete transparency.
Cancellation fees depend on how far in advance you cancel. Please refer to our Terms & Conditions for detailed policy.

Website & Booking

Choose your package, select dates, fill traveler details, complete checkout, and receive confirmation via email. It's that simple!
Yes. We use secure encrypted payment gateways to protect all customer transactions and personal data. Your privacy matters to us.
Yes, you can book as a guest. However, creating an account allows you to manage bookings, save favorites, and track your travel history easily.

Login & Signup

Click on signup, enter your details, verify email or phone number, and your account will be activated instantly.
Use the "Forgot Password" option on the login page and follow the reset instructions sent to your email. You'll be back in no time.
Yes. Please contact our support team and we'll process your account deletion request in accordance with our privacy policy.

Checkout & Booking Process

You'll need traveler information, passport details, emergency contacts, and payment information. We'll guide you through each step.
Yes. Confirmation details are sent immediately after successful payment and booking. Check your email or WhatsApp.
Yes, depending on availability. Please contact our support team and we'll do our best to accommodate your changes.

Visa & Insurance

Most nationalities can obtain a visa on arrival at Tribhuvan International Airport. Check our Visa Information page for details.
Travel insurance with helicopter evacuation is mandatory for high-altitude trekking. We strongly recommend it for all travelers. Learn more on our Insurance page.

Contact & Support

You can contact us through phone, email, WhatsApp, live chat, or contact forms available on the website. We're always happy to help!
Yes. Our support team is available 24/7 for emergency travel assistance and booking support. Your safety is our priority.
We typically respond within 2–4 hours during business hours and within 12 hours for after-hours inquiries. For urgent matters, please call us directly.

Still Need Help?

Our support team is ready to assist you with travel, tours, flights, booking, login, and payment issues.

+977 98-000-0000

support@lekalitrek.com

Kathmandu, Nepal